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1) Acceptance of these Terms

By accessing or using novellora.com (the “Site”), you agree to these Terms of Use (the “Terms”). If you do not agree, please do not use the Site. Please also read our Privacy Policy and Cookie Policy, which form part of these Terms.

2) Who We Are & Contact

“Novellora” (“we”, “us”, “our”) operates the Site to provide product information and customer support.
Contact us at: support@novellora.com.

3) Changes

We may update the Site and these Terms from time to time. Changes take effect when posted with a new “Last updated” date. Your continued use means you accept the updated Terms.

4) Privacy & Cookies (AU)

We use cookies for essential functions and, where enabled, for analytics/marketing. Where required, we obtain consent and provide choices via our cookie banner or settings. Details are in our Cookie Policy and Privacy Policy. Accepting essential cookies does not mean you automatically accept third-party marketing cookies; those preferences are managed separately.

5) Your Use of the Site

You may use the Site for lawful, personal, non-commercial purposes. You must not:
(a) copy, reproduce, distribute or adapt Site content except as permitted by law;
(b) interfere with or disrupt the Site or attempt to bypass any security or access controls;
(c) use the Site in any way that is unlawful, misleading, harmful, or infringes others’ rights.

6) Accounts (if applicable)

If you create an account, you are responsible for keeping your credentials secure and for all activity under your account. Tell us immediately if you suspect unauthorised use.

7) Intellectual Property

All content on the Site (including text, images, graphics, logos, and designs) is owned by or licensed to Novellora and is protected by applicable IP laws. No rights are granted except as expressly stated. You may not use our trade marks, logos, or brand assets without our prior written permission.

8) User-Generated Content (UGC)

We do not currently provide public commenting or posting features on the Site. If we later enable UGC, separate terms will apply and we may remove content that violates rights or laws.

9) Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for their content, policies, or practices. Access them at your own discretion.

10) Information Only

Content is provided for general information. While we aim for accuracy, we do not guarantee completeness, timeliness, or that the Site will be uninterrupted, secure, or error-free.

11) Australian Consumer Law (ACL) & Liability

Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, or remedies you may have under the Australian Consumer Law or other non-excludable laws (“Non-Excludable Rights”).
Subject to your Non-Excludable Rights and to the maximum extent permitted by law:

• we exclude all implied warranties and representations regarding the Site;

• we are not liable for any indirect, incidental, special, or consequential loss, or loss of profits, revenue, goodwill, data, or business interruption; and

• for any liability that cannot be excluded but can be limited, our liability is limited—at our option—to resupplying the relevant services or paying the cost of having the services resupplied.
  If you paid us an amount for any Site-related service, our aggregate liability is otherwise limited to the greater of AUD 100 or the amount you paid to us for that service in the preceding 12 months.

12) Indemnity

You agree to indemnify and hold Novellora harmless from claims, losses, damages, and costs (including reasonable legal fees) arising from your unlawful use of the Site or breach of these Terms.

13) Linking to Our Site

You may link to our home page in a fair and non-misleading way that does not suggest our sponsorship or endorsement. We may withdraw linking permission at any time.

14) Dispute Resolution (Negotiation → Mediation) (C)

Before filing a claim, the parties must first attempt in good faith to resolve the dispute by email within 30 days of a written notice of the dispute to support@novellora.com.
If unresolved, either party may propose mediation with a mutually agreed neutral mediator and process.
This clause does not prevent either party from:
(a) bringing a claim in a small-claims forum where permitted by law; or
(b) seeking urgent injunctive or equitable relief to protect intellectual property, confidentiality, or data security.
Nothing in this clause limits your Non-Excludable Rights.

15) Governing Law (A)

These Terms are governed by the laws of New South Wales, Australia (without regard to conflict-of-laws rules). Nothing in these Terms limits your Non-Excludable Rights.

16) Jurisdiction (Non-Exclusive) (B)

Any dispute may be brought before the courts having jurisdiction under applicable law, on a non-exclusive basis. This clause does not limit any consumer rights you may have to bring claims in the place mandated by applicable law.

17) Severability, No Waiver, Assignment

If any part of these Terms is found invalid or unenforceable, the remainder stays in effect. Our failure to enforce a right is not a waiver. We may assign or transfer our rights or obligations under these Terms; you may not assign without our prior written consent, except as permitted by law.

18) Entire Agreement

These Terms (together with the Privacy Policy and Cookie Policy) constitute the entire agreement between you and Novellora regarding your use of the Site.

19) Contact

Questions about these Terms: support@novellora.com.

Term of Use